La Casilla Urban & San Mamés by Next Stop Bilbao

Arriving/leaving Instructions

Know before you go

• Pets are not allowed
• - On-site check-in from 17h to 21h - Sending link for hotel registration required by law. Supplements: - Late check-in: arrivals after 21:00, supplement of €30 regardless of whether the arrival is face-to-face or autonomous. - Early check-in: arrivals before 17:00, supplement of €20 (subject to availability and upon request). - Late check-out: departures after 11:00, supplement of €20 (subject to availability and upon request). **Personal check-in: staff waits up to 30 minutes; after, additional charges will apply if further assistance is required. Lockers: - Available for early arrival or storage of belongings. A discount voucher is offered after booking. Responsibility for belongings: - Guests are responsible for their personal belongings. The property is not responsible for loss. Loss of keys: - Charge of €100 for each set of keys lost. Check-out time: - Delays without prior notice have a supplement of €50 for each hour, charged through the booking platform. No Smoking: - Smoking is prohibited in the apartment. A €100 penalty will apply for non-compliance. IMPORTANT: Follow the instructions and videos to avoid problems when accessing the apartment. Note: We are not responsible if access is impared due to failure to follow the steps indicaded iin the advertisement.This property will not accommodate hen, stag or similar parties.

Minimum age:

Minimum age: 18