HAY boutique hotel & SPA by Edem Family

Arriving/leaving Instructions

Know before you go

• Pets are allowed upon request with possible charges
• For childrens from 10 to 14 years, the Local SPA opened from 10:00 to 14:00. "Please note that the hotel will contact you directly regarding the 100% prepayment for your reservation." Prepayment should be made within 1-2 days after booking. The hotel reserves the right to cancel your reservation in case the deposit has not been transferred. The HAY boutique hotel & spa by Edem Family team takes care that the stay of guests and their pets is comfortable and at the same time does not cause discomfort to other guests of the hotel. The hotel has the following conditions for staying with pets: – when staying in the Hotel with a pet – it is necessary to make a cash deposit in the amount of 500 EUR to 1200 EUR, depending on the size of the animal, for possible risks of damage to hotel property. Spoilage or damage to hotel property is considered any action committed by a pet, which led to material damage to the hotel (furniture damage, carpet contamination, scratches on the floor or walls, etc.). In the absence of damage, the money deposit is returned at the end of the stay at the hotel. In case of discovery of damaged or damaged property, the guest is obliged to pay for all damages according to the price list located at the hotel reception. Classification of animals by size: • Small breeds of dogs (spitz, chihuahua, toy terrier, dachshund, etc.) – 500 EUR; • Medium breeds of dogs (Chow Chow, Sharpei, Poodle, etc.) – 800 EUR; • Large dog breeds (Labrador, Shepherd, Husky, etc.) – 1200 EUR. In addition to the amount specified in the previous paragraph - pay UAH 4 000. as a one-time payment for general cleaning, which is carried out by a hotel employee after the departure of a guest living with pets while preparing the room for the next guest. The price also includes a bed, napkins and dishes. Rules for the stay of your little pets in the hotel: 1. In the guest areas of the hotel, your furry friend must be in your arms/on a leash, not run around the guest areas and not be left alone without supervision. 2. Do not leave your friends alone in the room - they will miss you. 3. Guests who come to the hotel with pets must ensure that the pet does not mark the green areas on the hotel territory, as well as furniture, curtains, walls in the hotel premises. 4. We ask our guests to ensure the absence of a pet during the cleaning of the room by the hotel staff or during the repair work in the room.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian.

Minimum age:

Minimum age: 18