GuestReady - Serene Retreat at The Palm Tower

Arriving/leaving Instructions

Know before you go

• Pets are not allowed
• Minimum Check-in Age: Guest must be at least 18 years old to check in. Check-in Process: A greeter will meet you at the building for a personal check-in. Late Check-in Surcharge: For check-ins after 21:00, an AED 150 surcharge applies and must be paid in advance. This is a mandatory requirement from building management that a GuestReady representative must be present at the time of check-in. Please share your arrival time with us in advance to avoid any delays. ID Requirement: As per local regulations of DET and authorities, a copy of each guest’s passport must be submitted before arrival. We strongly recommend uploading these documents as soon as your booking is confirmed to ensure a smooth check-in. No Smoking Policy: We have a strict zero-tolerance policy for smoking inside the property. If any signs of smoking are found (e.g., smoke smell, ashes, cigarette butts), a minimum fine of AED 1800 will apply. Checkout & Penalty: Checkout is strictly at 11:00 AM. Any late checkout without prior approval will incur a penalty of AED 1800. Our team needs time to prepare the home for the next guest, ensuring a high standard of cleanliness and readiness. Please respect the checkout time to avoid disruptions for incoming guests. Additional Services: Housekeeping services are available upon request for an additional fee during your stay.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Minimum age:

Minimum age: 18