Sumberkima Hill Retreat

Arriving/leaving Instructions

Know before you go

• Pets are allowed upon request with possible charges
• If you would like to go to Pemuteran for a beachday and visit the Biorock structures there, we have a taxi service for a low rate of IDR 75.000 per way. Free private parking is also available BOOKING The payment of the deposit amount confirms the acceptance of the terms and conditions set out below and shall be binding on the Guests’ intention to occupy the premises whether or not such persons have signed the booking form. RATES All rates are quoted in IDR and include service fee, government taxes and Wi-Fi. 50% payment is due at time of booking. The remaining balance can be paid on arrival, cash or via our credit card machine suitable for Master and Visa Card. In case of a credit card payment in Bali 2% will be added. The minimum rate applies to 1 and/or 2 guests using one room. Children up to and including 2 years old will not be charged if they use a baby cot or sleep in the same bed as the parents. Baby Cots and a highchair are available free of charge. Your rental comes with the facilities listed on the relevant web page. Expenses made at the villa are quoted in IDR. INCLUDED / NOT INCLUDED Rates include normal use of water, cost of electricity, tea and coffee, housekeeping services (including clean sheets and towels). Beverages from the fridge are not included. Rates in the villas do not include Breakfast, Lunch and Dinner, and beverages from the fridge. A cleaning and refilling of the fridge is scheduled daily. The cleaning includes a change of towels and sheets on average every 4 to 5 days. A more frequent cleaning is possible, upon request (within reason). Any excessive cleaning required upon departure, can be charged. No other additional services, non-mentioned here, are included. CANCELLATION POLICY 50% of prepayments are refundable when cancelled 60 days before arrival or earlier. 0%is refundable if cancelled within 60 days of planned arrival. Refunds will be sent without transfer fees. CHECKING IN & OUT General check-in time is from 15:00 and general check-out time is prior to 12 noon, unless otherwise agreed. OCCUPANCY / NUMBER OF GUESTS On arrival Guests will be asked for their passports or identity cards, so that the front office can register the Guests in accordance with regulations. The standard capacity differs per villa. We ask customers to state clearly during booking the final number of all guests who will be arriving. If the number of guests exceeds the maximum capacity, this must be agreed on booking and any changes must be advised prior to arrival. Sumberkima Hill reserves the right to refuse extra guests if the number exceeds the maximum capacity after a booking has been made. If extra guests arrive at the property on or after the arrival date unexpectedly, the Front office is within the right to refuse the guests or make an additional charge. COMPLAINTS If, during your stay in the villa, the Guest should run into any problem or issue deemed as cause for complaint concerning our property, the matter should be taken up with The Front Office, so a solution can be provided if possible. NATURE AND ENVIRONMENT Since we are in the tropics and in the middle of nature you can expect to encounter insects and small animals like Cicak’s and Gekko's (animals that eat the insects) during your stay. The views from the villas will vary depending on the season. The rainy season is typically from November until May and the vegetation will become greener. The dry season starts around May till November and the area around us will slowly become drier. More green surroundings can be expected starting Mid December to June on average.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Minimum age:

Minimum age: 18