Ayuntamiento Cerca del Casco Viejo & Parking

Arriving/leaving Instructions

Know before you go

• Pets are not allowed
• Self check-in from 5pm to 9pm, may be in person (subject to availability, and upon request). Sending link for hotel registration required by law, in which the identity card or passport details of all guests must be entered. Supplements: - Late check-in: arrivals after 21:00, supplement of € 30 regardless of whether the arrival is face-to-face or self check-in. - Early check-in: arrivals before 17:00, supplement of 20€ (subject to availability and upon request). - Late check-out: departures after 11:00, supplement 20€ (subject to availability and upon request). **Personal check-in: staff waits up to 30 minutes; after, additional charges will apply if further assistance is required. Lockers: - Available for early arrival or storage of belongings. A discount voucher is offered after booking. Responsibility for belongings: - Guests are responsible for their personal belongings. Next Stop Bilbao is not responsible for loss. Loss of keys: - Charge of 100€ for each set of keys lost. Check-out time: - Delays without prior notice have a supplement of 50€ for each hour, charged through the booking platform. No smoking: - Smoking is prohibited in the apartment. A €100 penalty will apply for non-compliance. IMPORTANT: Follow the instructions and videos to avoid problems when accessing. Note: We are not responsible if access fails due to not following the steps indicated in the announcement.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Minimum age:

Minimum age: 18