Andaz Family Suites by Hyatt- Palm Jumeirah

Arriving/leaving Instructions

Know before you go

• Pets are allowed upon request with possible charges
• Please note that for all bookings staying over the night of December 31, 2025, compulsory New Year Gala Dinner charges of AED 1,500 per adult and AED 750 per child (6-11) will be applied. New Year’s Eve Deposit Policy (applicable for all bookings staying over December 31, 2025): Hotel requires 100% non-refundable deposit for the entire stay (including the compulsory Gala Dinner charges.) Deposit is to be collected 30 days prior to the arrival. Guests between the ages of 0 to 11 are considered to be child at this property. The Guest at the age of 12 or above will be considered as an adult and will be a subject to adult pricing. No Refund for Early Departures. Important Guest Notice: Please be advised that the residential community facilities outside the hotel premises, such as the Gym and Kids Room, are not accessible to hotel guests. Hotel Guests, can however use the following hotel facilities during your stay: Private Beach, Infinity Pool, Cabana Pool (Located on the 14th floor, Adults Only, 16+), Gym (located on the 14th floor) and Ora Spa Sauna & Steam Room. Should you need any further information or assistance, our Front Desk team is always happy to help! Pets up to 15 kgs are allowed on the property. Additional charges applicable at AED 5,000 for security deposit, along with AED 250 for daily cleaning. T&C apply.Guests under the age of 18 can only check in with a parent or official guardian. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Minimum age:

Minimum age: 18