Ópera Stays by Charming

Arriving/leaving Instructions

Know before you go

• Pets are not allowed
• 1. Acceptance: Making a reservation implies acceptance of these terms and conditions. 2. Personal Data: The information provided will be stored on a secure server, accessible only by authorized staff. 3. Occupants: The client must respect the maximum number of guests allowed in the reservation. The room rate is the same for 1 or 2 guests. If more guests stay without authorization, a penalty of €100 per night per additional guest will be imposed. 4. Cleaning: Rooms will be delivered clean. Guests are expected to leave them reasonably tidy and free of food remnants. 5. Furniture: Furniture and decorations must remain in their original place. Charges may apply if this condition is not met. 6. Modifications: We reserve the right to change the assigned room to a similar or better one at no additional cost. 7. Security Deposit: A deposit will be requested via credit or debit card, which will be released within 14 days after check-out, provided no damages or excessive dirt are found. 8. Cancellation Policy: Cancellation conditions vary depending on the type of reservation. Please consult the details in the booking confirmation. 9. Check-in Time: Check-in is between 3:00 PM and 12:00 AM. 10. Noise: No disruptive noise is allowed. Breaching this rule may result in the termination of the rental agreement without compensation. 11. Bank Transfers: Any bank fees related to international transfers will be borne by the client. 12. Check-out Time: Check-out must be done before 11:00 AM. Delays may result in additional charges. 13. Safe: Each room has a safe. We are not responsible for valuables not stored in it. 14. Surveillance and Security: The property has surveillance cameras in common areas. By staying, guests accept these measures as a condition of their stay. 15. No Smoking: Smoking is strictly prohibited throughout the accommodation. Violating this rule will result in a €100 fine. 16. Pets: Pets are not allowed on the premises. Violation of this rule will result in a €150 fine per day. 17. Noise Meters: The accommodation is equipped with noise meters to ensure a peaceful environment. Guests are expected to maintain moderate noise levels, especially between 10:00 PM and 8:00 AM. Violating this rule may result in warnings or, in case of repeated offenses, expulsion from the property. 18. Internet Connection: Guests must delete their network credentials from their devices before leaving. The accommodation is not responsible if guests fail to do so. 19. Room Cleaning: Stays of 5 days or more may request a cleaning service at no extra charge. 20. Behavior and Conduct: Guests are expected to behave respectfully. Inappropriate behavior may result in immediate expulsion. 21. Common Areas: Common areas are available for all guests. Please keep these areas clean and respect the furniture and equipment provided. 22. Restricted Access: Only registered guests are allowed to stay on the premises. Failure to comply with this rule may result in the expulsion of the responsible guest, without the right to a refund. 23. Maximum Price: The maximum price per room is €500 per night.This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Minimum age:

Minimum age: 18