GuestReady - Conde das Alcáçovas

Arriving/leaving Instructions

Know before you go

• Pets are not allowed
• Damage deposit: 300.00 EUR
• Before your check-in, we will send you your check-in options and where to pick up the keys. Please note that personal check-in with a concierge costs 10€, pending availability. We provide the basic amenities for the first use: samples of shower gel, shampoo, soap, toilet paper, kitchen roll, sponge, dishwashing products and bin bag. If you need cleaning or extra linen, please let us know, and we will gladly provide an additional charge. There is a zero-tolerance policy for smoking on the property. If our team discovers evidence that this rule has been breached (e.g., smoke smell, ashes, butts, etc.), we fully reserve the right to charge a €200 smoking fee at a minimum. Please note that for stays longer than 30 nights, a fair use policy of the utilities will apply with a limit of 80€. Extra keys: 20€ (extra pair of keys when available, lost keys or service to open the door during your stay). Extra cleaning with linen: the price of a cleaning fee. Extra Clothing: 30€ (Towels and sheets for 2pax, i.e. when the sofa bed is not included).This property will not accommodate hen, stag or similar parties. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Minimum age:

Minimum age: 18