Valo Hotel City

Arriving/leaving Instructions

Know before you go

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Russian citizens: adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driving licences are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is travelling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany the child at check-in. Non-Russian citizens: adults and children must present a valid passport, visa and migration card at check-in.
• Reservations are required for spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children aged 4 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding.
• Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
• The property is professionally cleaned.
• Contactless check-out is available.

Special instructions

Front desk staff will greet guests on arrival at the property.

Minimum age:

Minimum age: 18